By looking at the state of social customer support, we are seeing trends and opportunities that have the potential to improve customer care in 2018 and beyond.
Remember when social media was the young upstart of the customer care channels and voice was still king? Way back in the good old days of the early 2010s… It seems like a lifetime ago that we were asking ourselves how to handle customers in such a public forum.
Offered Free by: Blue Ocean Contact Centers
See All Resources from: Blue Ocean Contact Centers
This download should complete shortly. If the resource doesn't automatically download, please, click here.